Karma Kasi Haircare 
Store Policies

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Shipping Policy: 

Due to the current global pandemic due to Covid-19, we May be subject to delayed shipping times and want to make sure our customers are aware that your order processing times are separate from the shipping times you see at checkout. This is due in part to the fact that we partner with many different manufacturers and source materials and goods from all over the world. 

All orders are typically processed and shipped within 24 hrs and can take anywhere from 7 to 45 business days to receive (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping: within the U.S. shipping is FREE on all orders. Our products are currently only available in the United States but we plan to expand further in the coming months and eventually be available globally. 

Local delivery/ local pick-up: We do not offer local pick-up as we do not have a brick and morter location, we operate solely online. 

International Shipping: We do not currently offer international shipping. Currently, we are only offering products and shipping to customers who reside in the United States of America.

Tracking your order: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at karmakasi15@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes: Some carriers have limitations around shipping to P.O. Boxes. Refunds, returns, and exchanges: We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at karmakasi15@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@karmakasi.com or call 602-832-9799.

Our Return Policy

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Return Policy

Karma Kasi has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@karmakasi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@karmakasi.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our Mission

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At Karma Kasi Haircare, we understand that trust is the foundation of any successful relationship, especially when it comes to doing business. That's why we are committed to building and maintaining trust with our customers.

Our team is dedicated to providing the highest level of customer service and quality products/services. We understand that trust is earned through transparency, honesty, and consistency, and we strive to embody these values in everything we do.

On this page, you will find information about our commitment to trustworthiness, including:

• Our customer testimonials: Hear directly from our satisfied customers about their experiences with our company.

• Our privacy policy and terms of service: Learn about how we protect your personal information and handle transactions.

• Our commitment to quality: Find out about our quality assurance processes and how we ensure that our products and services meet the highest standards.

• Our team: Meet the people who make up our company and learn about our commitment to hiring and training the best employees.

• Our community involvement: See how we give back to the community and how we're making a positive impact.

Thank you for considering Karma Kasi Haircare as your trusted partner. We look forward to building a long-lasting and trustworthy relationship with you.

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Our Privacy Policy

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This Privacy Policy describes how karmakasi.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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Collecting Personal Information

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When you visit our online store KarmaKasiHaircare LLC at www.karmakasi.com, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

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Device information

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• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processors: KarmaKasiHaircare LLC, WIX, Shopify, Apple Pay, Facebook, Google, Google Pay, Meta Pay, AliExpess, Paypal, Amazon, Amazon Pay.

Order information

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• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processors: KarmaKasiHaircare LLC, WIX, Shopify, Apple Pay, Facebook, Google, Google Pay, Meta Pay, AliExpess, Paypal, Amazon, Amazon Pay.

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Customer support information

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• Examples of Personal Information collected: Name, phone number, purchase amount, credit or debit card number (in the event a refund needs to be issued or purchase amount changed), address (for processing returns or exchanges)

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: KarmaKasiHaircare LLC, WIX, Shopify, Apple Pay, Facebook, Google, Google Pay, Meta Pay, AliExpess, Paypal, Amazon, Amazon Pay.

Sharing Personal Information

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We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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Behavioral Advertising

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As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We share information about your use of our Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

• We may or may not use Google, Facebook, Amazon, Pinterest and other platforms for advertising purposes.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

• GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

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Using Personal Information

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We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers

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Lawful basis

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Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

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Retention

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When you place an order through www.KarmaKasi.com, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

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Automatic decision-making

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If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

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Your Rights

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GDPR

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If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

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CCPA

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If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

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Cookies

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A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

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Name

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Function

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_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

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Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

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Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

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Do Not Track

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Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

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Changes

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We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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Contact

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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@karmakasi.com

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Last updated: 2/07/2023

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If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]